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Privacy Policy

Who we are

Durham Maid Services is a residential and commercial cleaning company operating in the Durham Region of Ontario, Canada. Our website address is https://durhammaidservices.ca.

We are committed to protecting your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

What personal information we collect and why

Contact and quote forms

When you submit a quote request or contact form on our website, we collect:

  • Your name
  • Email address
  • Phone number (if provided)
  • Your message or service details
  • Your approximate address or postal code (for service area confirmation)

We use this information solely to respond to your inquiry, provide a cleaning quote, and schedule services you request. We do not sell, rent, or share this information with third parties for marketing purposes.

Analytics and website usage data

We use Google Analytics 4 and Google Tag Manager to understand how visitors use our website. These tools collect:

  • Pages visited and time spent on each page
  • How you arrived at our site (search engine, direct, referral)
  • General geographic location (city-level, not precise address)
  • Device type, browser, and operating system
  • Interactions with site elements (button clicks, form submissions)

This data is collected in aggregate form and does not personally identify you. We use it to improve our website, understand which services are most popular, and ensure our content is useful to visitors in Durham Region.

Google Analytics operates under Google’s privacy policy. You can learn more about how Google uses data at https://policies.google.com/privacy.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Cookies

Our website uses cookies to function properly and to collect analytics data. Cookies are small text files stored on your device when you visit a website.

We use the following types of cookies:

  • Essential cookies: Required for the website to function (session management, security). These cannot be disabled.
  • Analytics cookies: Used by Google Analytics to understand website usage patterns. These are only placed after you provide consent.
  • Preference cookies: Remember your choices (such as cookie consent preferences).

We use CookieYes to manage cookie consent on our website. When you first visit, you are asked to accept or decline non-essential cookies. You can change your preferences at any time by clicking the cookie settings link in our website footer.

Non-essential cookies (including analytics) are not placed until you provide consent, in accordance with PIPEDA requirements for meaningful consent.

How long we retain your data

Contact form submissions are retained for up to 24 months to allow us to follow up on quotes and maintain service records. After this period, submissions are deleted unless you have become an active client, in which case your information is retained as part of our business records for the duration of our service relationship.

Analytics data is retained in Google Analytics for 14 months, after which it is automatically deleted.

Who we share your data with

We do not sell or rent your personal information to any third party.

Your data may be processed by the following service providers who act on our behalf:

  • Google LLC (Analytics and Tag Manager) for website usage analysis
  • Our web hosting provider for website delivery and security
  • Our email service provider for responding to your inquiries

These providers process data only as necessary to deliver their services and are bound by their own privacy policies and data processing agreements.

We may also disclose personal information if required by law, court order, or government regulation.

Your rights under PIPEDA

Under Canadian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate or incomplete information
  • Withdraw consent for the collection or use of your information (where consent was the basis for processing)
  • Request deletion of your personal information (subject to legal retention requirements)
  • File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, contact us using the information below.

How we protect your information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption on all pages of our website
  • Secure hosting with regular security updates
  • Limited access to personal information (only staff who need it to respond to your inquiry)
  • Regular review of our data collection and storage practices

Third-party links

Our website may contain links to other websites. We are not responsible for the privacy practices of external sites. We encourage you to read the privacy policy of any website you visit.

Children’s privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review this page periodically.

Contact us

If you have questions about this privacy policy or wish to exercise your privacy rights, contact us at:

Durham Maid Services
Email: [email protected]
Service Area: Durham Region, Ontario, Canada

Effective date: May 29, 2026